Privacy Policy

1. Information We Collect

• Personal Information: When you submit an inquiry, request a quote, or contact us, we may collect your name, email address, phone number (including WhatsApp), company name, country/region, and any other details you choose to provide.
• Usage Data: We automatically collect certain information when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

2. How We Use Your Information

• Process and respond to your inquiries, quotes, and orders;
• Communicate with you regarding products, orders, shipments, and account matters;
• Improve our website, products, and services based on user feedback and usage patterns;
• Comply with applicable laws, regulations, and legal processes;
• Send you relevant product updates or promotional materials, only with your explicit consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business (e.g., email hosting, analytics providers), subject to confidentiality agreements;
• When required by law, regulation, or legal process;
• To protect the rights, property, or safety of Rayluo Global, our customers, or others;
• In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Inquiry records and correspondence are typically retained for up to 3 years.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you;
• Correction: Request correction of inaccurate or incomplete data;
• Deletion: Request deletion of your personal data, subject to legal obligations;
• Objection: Object to certain processing activities;
• Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at rayluoglobal@gmail.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Site, you consent to such transfers. We take appropriate safeguards to ensure your data receives an adequate level of protection.

8. Children's Privacy

Our products and services are directed to businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: