Terms of Service

1. Nature of the Site

This Site is a business-to-business (B2B) inquiry platform operated by Rayluo Global, specializing in industrial communication hardware for international trade. The Site does not constitute an online retail store. All product listings, specifications, and pricing are provided for informational and quotation purposes and do not constitute a binding offer unless confirmed in a signed proforma invoice.

2. Inquiry and Quotation Process

1. You submit an inquiry through our Site, email, or messaging platforms (WhatsApp, WeChat);
2. Our team reviews your requirements and responds with a formal quotation, typically within 24 business hours;
3. The quotation includes product specifications, unit pricing, applicable shipping/freight terms (Incoterms), lead time, and payment terms;
4. Quotations are valid for 30 days from the date of issue, unless otherwise stated;
5. A quotation becomes a binding agreement only upon your written confirmation and our issuance of a Proforma Invoice (PI).

3. Order Confirmation and Payment

Upon mutual agreement, the following standard payment terms apply:

• A deposit of 30%–50% of the total order value is required to initiate production or order processing. The exact deposit percentage is specified in the Proforma Invoice;
• Accepted payment methods include Telegraphic Transfer (T/T), Letter of Credit (L/C), and other methods as mutually agreed;
• The remaining balance is due before shipment or upon presentation of shipping documents, as specified in the Proforma Invoice;
• All prices are quoted in US Dollars (USD) unless otherwise specified. Exchange rate fluctuations are the responsibility of the buyer.

4. Production, Lead Time, and Shipment

• Production commences after receipt of the deposit payment. Lead times are estimated and communicated in the Proforma Invoice;
• Shipping terms follow the Incoterms specified in the Proforma Invoice (e.g., FOB, CIF, EXW, DDP). Shipping costs, insurance, and import duties are the responsibility of the buyer unless otherwise agreed;
• While we make every effort to meet stated lead times, delays may occur due to force majeure events, supply chain disruptions, or regulatory requirements. We will notify you promptly of any significant delays;
• Pre-shipment inspection reports and product photos are provided upon request prior to dispatch.

5. Quality Assurance and Warranty

• All products are manufactured to meet applicable industry standards and certifications as stated in the product specifications (e.g., CE, FCC, ATEX, IP ratings);
• Products carry a manufacturer's warranty of 12 months from the date of delivery, covering defects in materials and workmanship under normal use;
• The warranty does not cover damage resulting from misuse, unauthorized modification, normal wear and tear, or failure to follow product documentation;
• Warranty claims must be submitted in writing with photographic evidence within 7 days of defect discovery.

6. Returns and Refunds

Given the B2B nature of our business, returns are accepted only under the following conditions:

• Products received with manufacturing defects not caused by transit damage;
• Products that do not match the specifications stated in the Proforma Invoice;
• Return requests must be submitted within 14 days of receipt, subject to our inspection and approval. Approved returns will be replaced, repaired, or credited at our discretion;
• Customized or OEM products manufactured to buyer specifications are non-returnable except for quality defects.

7. Intellectual Property

• All content on this Site, including but not limited to text, graphics, logos, product images, technical documentation, and software, is the property of Rayluo Global or its licensors and is protected by applicable intellectual property laws;
• Product names, model designations, and brand identifiers are trademarks of their respective owners;
• You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Site and all information are provided "as is" without warranties of any kind, either express or implied;
• Rayluo Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products;
• Our total liability for any claim arising from or related to the sale of products shall not exceed the purchase price paid for the specific product(s) in question.

9. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles;
• Any dispute arising out of or in connection with these Terms shall first be resolved through good faith negotiation between the parties;
• If the dispute cannot be resolved amicably within 30 days, it shall be submitted to arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC), and the arbitral award shall be final and binding.

10. General Provisions

• We reserve the right to amend these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date;
• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect;
• Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision;
• These Terms, together with any Proforma Invoice or separate agreement, constitute the entire agreement between you and Rayluo Global regarding the subject matter herein.

11. Contact Us

For any questions regarding these Terms, please contact us: